Not using a state-of-the-art predictive dialer? Then you could be losing leads – and sales!
High Performance Predictive Dialer Software
Multichannel contact centers give customers the flexibility to choose the method of contact that makes the most sense for theme at any.
Also know as an IP PBX, Unified Communications system or bussiness phone system, a PBX acts as the central switching system for phone calls within a business.
A hosted contact center offers all the utilities associated with running a customer service outfit with a pay-as-you-go plan.
Outbound Call Center Suite is a flexible tool that allows contact centers to manage optimal outbound campaigns. Algorithms allow for maximum customer contacts in a minimal amount of time, while targeting precise campaign sales and service objectives. Outbound call center suit is effectively used for outbound calling process like telemarketing, collection, survey etc. to achieve maximum productivity of Agents.
Inbound CallCenter Suit- Automatic Control the distribution of your inbound calls to available agents and reduce processing times for higher customer satisfaction and quick response time. It also provides personalized routing scripts that can be modify at any time. It helps in Agent performance like first call resolution (FCR), average handle time (AHT) and time in queue.
A state of are all in one contact center solution, Truly one of the major benefits that we were able to attain from a solution such as this was improved analytics and reporting capabilities. With our previous solution we were very limited with the canned style reports that we had. Now, we're able to have a lot of robust reports to see real time statistics.
We have improved disaster recovery, we're leveraging Smartcity Systems geographically diverse data centers. We have a 99 % Service level agreement with them and we're able to keep all the callers in queue if we have any type of premise based issue that we need to deal with. In the last 3 years since we've been using the SmartCALL solution, we've actually grown 239%. The ability to scale to meet that growth rate is really important to us.
We spent about 12 months. comparing the different offerings and in the end we decided to go with SmartCALL for a variety of reasons but mainly because of their reputation in the industry, the flexibility, the resiliency of their platform and moreover because we realized the we believed that the cloud and moving your telecommunications infrastructure to the cloud is really the future.
The addition of SmartCALL Workforce Optimization products haven taken my contact center to the next level of excellence.